الشحن

Shipping Policy

Thank you for shopping with us! We are committed to delivering your orders safely and efficiently. As we operate using a global drop-shipping model, some of our products are shipped directly from our trusted manufacturing and fulfillment partners.

Please read the following shipping information before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Estimated Delivery Times

Delivery times vary depending on your location, customs clearance, and local courier services. The following estimates apply to most orders:

Destination	Estimated Delivery Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	6–12 business days
European Union	7–15 business days
Australia	8–15 business days
New Zealand	8–18 business days
United Arab Emirates	7–14 business days
Saudi Arabia	8–16 business days
Other GCC Countries	8–18 business days
Singapore	5–10 business days
Malaysia	6–12 business days
Japan	5–10 business days
South Korea	5–10 business days
India	10–20 business days
South Africa	12–25 business days
Latin America	12–25 business days
Rest of the World	10–30 business days

Please note: These delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, airline capacity, local courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated during checkout based on your destination and the selected shipping method.

From time to time, we may offer free shipping promotions on selected products or order values.

Tracking Your Order

Most orders include tracking information.

Once your order has been dispatched, you will receive an email containing your tracking number. Please allow 2–5 business days for tracking information to become active after shipment.

Multiple Item Orders

If your order contains multiple items, they may be shipped separately from different warehouses or suppliers. As a result, you may receive multiple tracking numbers, and your items may arrive on different dates.

This helps us deliver your products as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by your country's customs authorities.

These charges are not included in the purchase price or shipping cost unless otherwise stated and are the responsibility of the customer.

Customs procedures may occasionally cause delivery delays beyond our estimated shipping times.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. Address changes may only be possible before your order has been processed for shipment.

Delayed or Lost Shipments

While we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the maximum estimated delivery timeframe, please contact our customer support team. We will investigate the shipment with the carrier and work toward a suitable resolution.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

Your order number
Photographs of the package and damaged item(s)
A brief description of the issue

Questions?

If you have any questions regarding shipping or your order status, our customer support team is always happy to assist you. Please email your inquiries to "enerpak@yahoo.com".

Thank you for choosing us. We appreciate your trust and look forward to serving you.